Terms of service
Terms of Service – Fallen Letters (under Alterfate Records, a division of SINUSOIDAL MUSIC PRIVATE LIMITED)
This website is operated by Fallen Letters. Throughout the site, the terms “we”, “us” and “our” refer to Fallen Letters. By accessing this site and/or purchasing from us, you engage in our “Service” and agree to be bound by the terms and conditions listed below (“Terms of Service”, “Terms”), including any additional policies referenced herein or available by hyperlink.
Please read these Terms of Service carefully before using our website. By using this site or placing an order, you agree to these Terms in full. If you do not agree to all the terms and conditions stated here, you may not access the site or use our services.
We reserve the right to modify these Terms at any time, and continued use of the site constitutes acceptance of any changes made.
1. Website & Store Operations
Fallen Letters is a musical band selling official merchandise via this website: https://fallenlettersband.alterfaterecords.com/ (referred to as “the store” or “the site”). Merchandise may include t-shirts, apparel, posters, collectables, and other branded items, some of which are made to order.
The store is hosted on Shopify Inc., providing us with a secure and reliable platform for order processing and product delivery.
2. Age of Consent
By agreeing to these Terms, you confirm that you are of the age of majority in your region, or that you are making purchases with the supervision and consent of a guardian or parent.
3. Usage Restrictions
You may not use our products or website for any unlawful or unauthorized purpose. You must not transmit any malware, code, or perform actions that could disrupt the service or compromise security.
4. Product Information & Pricing
All prices are listed in INR (₹), exclusive of shipping charges. Shipping costs are calculated based on your delivery address and shown at checkout.
We strive to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that all content on the site is error-free or current. We reserve the right to make changes to product availability, descriptions, or pricing without prior notice.
5. Orders, Returns & Refunds
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Orders: Orders are confirmed only after full payment is received.
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Returns: Our return policy for clothing and apparel is available on the Returns Page. Items must be unused and returned within 15 days of delivery.
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Refunds: Refunds, if applicable, are processed as per the details outlined on our Refund Policy Page.
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Non-returnable items: DTG-printed t-shirts, face masks, posters, and magnets are made-to-order and not eligible for returns or exchanges unless damaged or defective.
We reserve the right to refuse returns or refunds if the item appears used, tampered with, or returned outside of the stated window.
6. Shipping
We aim to ship all orders in a timely manner using trusted courier services. Shipping timelines and costs may vary depending on the delivery location. All shipments are tracked, and tracking details are shared with the customer post-dispatch.
In the event of lost or damaged goods during transit, the customer must notify us immediately. We will coordinate with the courier partner, and refunds or replacements will be processed only after confirmation of the issue from their end.
7. Account Information & Purchases
You agree to provide current, complete, and accurate purchase and account information. We reserve the right to cancel or limit any order placed, especially if deemed to be suspicious or in violation of our Terms.
8. Intellectual Property
All content on this site, including product designs, logos, text, images, and music, is the intellectual property of Fallen Letters or its partners and may not be reused or reproduced without permission.
9. Limitation of Liability
We are not responsible for any damages or losses resulting from your use of the website or products, including (but not limited to) shipping delays, inaccuracies in product data, or third-party service failures.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Bangalore, Karnataka.
11. Contact Information
If you have any questions about these Terms or any aspect of our store, please reach out to: